KEPRO Counseling Services
Need to talk it out? Let experienced counselors help solve personal problems 24/7. Discuss everything from depression, anxiety and stress, to struggles with family, work and substance abuse.
- Help with loss, grief, change, transition or abuse
- Access to free, confidential counseling by phone
- Counselors have a master’s degree and at least five years experience
- Counselors follow up and monitor progress until you are satisfied
- When appropriate, you can be referred to local licensed counselors
FAQ
Does Counseling & Online Wellness provide long-term counseling?
No. Counseling & Online Wellness provides short-term counseling only.
Will I be charged when using Counseling & Online Wellness?
No. All included sessions are free of charge.
How many sessions are included?
Counseling & Online Wellness provides you and each of your legal dependents with up to six phone or virtual sessions per issue, per year.
How long are the sessions?
The average length of each phone session is 45-50 minutes.
Will I speak with a qualified counselor?
Yes. Counseling & Online Wellness provides you with access to experienced, master’s degree-level, professional counselors.
Can this service assist someone in crisis?
Counseling & Online Wellness is designed to provide problem assessment, education, information, and assistance with initial crisis management.
What if I need help beyond the scope of Counseling & Online Wellness?
If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.
Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling & Online Wellness will share information with the required parties.
Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.